Refund Policy

This Refund Policy outlines the conditions under which refunds or replacements may be issued for purchases made through www.naturetonurturedoula.com (“Website”). By placing an order, you agree to the terms detailed below.

1. No Refunds Policy

(i) We do not offer refunds for any products purchased through our Website.
(ii) All sales are final, except in cases where the product arrives damaged or defective.

2. Replacement for Damaged or Defective Items

(i) If your product arrives damaged or defective, you may request a replacement within 14 days of receiving the item.
(ii) To request a replacement, contact us at hello@taylahroberts.com with the following details:

Your order number.

Photos of the damaged or defective item.
(iii) Once your claim is verified, we will ship a replacement at no additional cost to you.

3. Conditions for Replacement

(i) Replacements will only be issued for products that arrive damaged or defective.
(ii) The item must be unused and in its original packaging.
(iii) Claims made after 14 days from the date of delivery will not be accepted.

4. Non-Eligible Scenarios

The following scenarios are not eligible for replacement or refunds:

(i) Buyer’s remorse or change of mind.
(ii) Incorrect orders placed by the customer.
(iii) Damage caused by improper use, handling, or storage after delivery.

5. How to Contact Us

If you have questions or need assistance with a damaged or defective product, contact us at:

Email: hello@taylahroberts.com

6. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting to our Website. Please review this policy periodically for updates.

Last updated: December 16th, 2024