Shipping Policy
This Shipping Policy outlines the shipping terms for all orders placed through www.naturetonurturedoula.com (“Website”). By placing an order, you agree to the terms detailed below.
1. Order Processing Time
(i) All items are made-to-order and shipped directly from Lulu, our printing partner.
(iii) You will receive an email confirmation with tracking details once your order has shipped.
2. Shipping Methods and Delivery Times
(i) We currently ship exclusively within the United States.
(ii) All orders are shipped via FedEx Ground.
(iii) Delivery times may vary but are estimated to take up to 18 business days from the date of shipment.
(iv) Shipping times may be affected by holidays, weather conditions, or unforeseen carrier delays, which are beyond our control.
3. Shipping Costs
(i) Shipping costs are calculated at checkout based on the destination and order weight.
(ii) Any applicable taxes or additional fees will also be calculated and displayed at checkout.
4. Service Interruptions
While we strive to ensure timely delivery, the following circumstances may cause delays:
(i) Natural disasters or severe weather conditions.
(ii) National or local holidays affecting shipping carriers.
(iii) Supply chain disruptions beyond our control.
5. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number.
(i) Use the provided tracking number to monitor your shipment’s status on the FedEx website.
(ii) If you experience issues with your shipment, please contact us at hello@taylahroberts.com.
6. Incorrect Shipping Information
(i) Ensure that your shipping address is accurate at the time of placing your order.
(ii) We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
(iii) If a package is returned due to an incorrect address, additional shipping fees may apply to reship the order.
7. Lost or Damaged Shipments
(i) If your order is lost or arrives damaged, please contact us within 7 days of delivery at hello@taylahroberts.com with your order details and photos of the damage (if applicable).
(ii) We will work with Lulu and FedEx to resolve the issue and provide a replacement if necessary.
8. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting to our Website. Please review this policy periodically for updates.
If you have any questions or concerns about this Shipping Policy, please contact us at:
Email: hello@taylahroberts.com
Last updated: December 16th, 2024